F.W. Webb Company Mission Statement

Mission Statement

"The objective of the F. W. Webb Company is to grow our distribution business by constantly and consistently improving Customer Service. Through the research and implementation of better and improved methods of performing all facets of 'delighting' the customer, we ensure our growth, profitability, and survival".

Doing right by the customer once means we've earned the right to try a second time, and that's all it means. We must prove to that customer that we're better than the next guy every time out if we want to be the supplier of choice." John Pope, Owner

F.W. Webb is committed to continuous improvement through CIP 9000, which involves every Webb employee. "We are much more efficient,"says Jeff Pope, "and it has nothing to do with management. Given the freedom to make changes, our people have found ways to save time, better satisfy customers, eliminate paperwork, and streamline the way we do business." Jeff Pope, President

For specific product information and inquiries please contact one of our many branch locations.