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WebbConnect Troubleshooting - Cookies and Firewall Settings

In order to use our WebbConnect Online Ordering System, you must have "cookies" enabled on your computer. Please refer to the appropriate section below for instructions on configuring your browser, antivirus and/or firewall settings.

Troubleshooting steps:

1. Modify your browser cookie settings and restart your browser
2. Modify your security/firewall/anti-virus software settings

Modify your browser's cookie settings

Windows Browsers

Internet Explorer 7

1. In the Menu bar, select:
   Tools > Internet Options >Privacy tab
   The Privacy Settings box appears.
2. Drag the slider down to Accept All Cookies.
3. Click OK to close Internet options.
4. Close all Web browsers.
5. Open a new browser.

1. In the Menu bar, select:
   Tools > Internet Options >Privacy tab > Advanced.
   The Advanced Privacy Settings box appears.
2. In the Cookies section, choose Override automatic cookie handling.
3. Under First-party Cookies, select Accept.
4. Under Third-party Cookies, select Block.
5. Select Always allow session cookies.
6. Click OK to close the Advanced Privacy Settings box.
7. Click OK to close Internet options.
8. Close all Web browsers.
9. Open a new browser.

1. In the Menu bar, select
   Tools > Internet Options > Security tab > Custom Level tab.
2. In Allow Cookies that are stored on your computer, click Enable.
3. In Allow per-session cookies (not stored), click Enable. Click OK.
4. Save the settings.
5. Close all Web browsers.
6. Open a new browser.

 Please upgrade your browser! With a browser this old, even if cookies were enabled in your browser you should upgrade to ensue a secure user experience!

1. In the Toolbar, select Edit > Preferences.
2. In the Privacy and Security section, expand the list to show the choices.
3. Click Cookies.
4. Choose either of:
   Enable cookies for the originating web site only (most secure) or
   Enable all cookies (most convenient).
5. You can choose Warn me before accepting a cookie to let you decide whether to accept a cookie.
6. Save the settings.
7. Close all Web browsers.
8. Open a new browser.

1. In the Toolbar, select Edit > Preferences.
2. In the Privacy and Security section, expand the list to show the choices.
3. Click Cookies.
4. Choose either of:
   Enable cookies for the originating web site only (most secure) or Enable all cookies (most convenient).
5. You can choose Warn me before accepting a cookie to let you decide whether to accept a cookie.
6. Save the settings.
7. Close all Web browsers.
8. Open a new browser.

 Please upgrade your browser! With a browser this old, even if cookies were enabled in your browser you should upgrade to ensue a secure user experience!

1. In the Menu, select Preferences > Privacy icon.
2. Enable the Cookies option.
3. Save the settings.
4. Close all Web browsers.
5. Open a new browser.

1. In the File menu, select Preferences >Privacy.
2. Choose Enable Cookies.
3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
4. In the Third Party pull-down menu, chooseAutomatically accept all cookies.
5. Click OK.
6. Save the settings.
7. Close all Web browsers.
8. Open a new browser.

1. Click on Tools on the menu bar and select Options.
2. In the Options window, select / Expand Cookies.
3. Select Allow Sites to Set Cookies

Macintosh Browsers

Safari 1.0

1. In the Menu, select Preferences > Security icon > Accept Cookies.
2. Choose either of:
   Always (most convenient) or
   Only from sites you navigate to (more secure).
3. Save the settings.
4. Close all Web browsers.
5. Open a new browser.

1. In the Menu, select Edit > Select Preferencesfor Receiving Files option.
2. Select Cookies.
3. For When receiving cookies, select your desired level.
4. Click OK.
5. Close all Web browsers.
6. Open a new browser.

1. In the Menu, select Preferences > Privacy icon.
2. Enable the Cookies option.
3. Close the window.
4. Close all Web browsers.
5. Open a new browser.

1. In the File menu, select Preferences >Privacy.
2. Choose Enable Cookies.
3. In the Normal Cookies pull-down menu, choose Automatically accept all cookies.
4. In the Third Party pull-down menu, chooseAutomatically accept all cookies.
5. Click OK.
6. Save the settings.
7. Close all Web browsers.
8. Open a new browser.

1. In the Toolbar, select Settings > Internet Web Options > Use your Internet Explorer Settings > Privacy tab >Advanced.
2. Deselect the Override automatic cookie handling button.
3. Click OK to exit..
4. Close all Web browsers.
5. Open a new browser.

1. In the Toolbar, select Preferences >Internet Properties > Privacy tab > Advanced.
2. Deselect the Override automatic cookie handling button.
3. Click OK to exit.
4. Close all Web browsers.
5. Open a new browser.

1. In the Toolbar, select Settings > Preferences > Internet Properties >Privacy tab > Advanced.
2. De-select the Override automatic cookie handling button.
3. Click OK to exit.
4. Close all Web browsers.
5. Open a new browser.

1. In the Toolbar, select Settings > Preferences > Internet Properties >Security tab > Custom Level tab.
2. At Allow Cookies that are stored on your computer, click Enable.
3. At Allow per-session cookies, click Enable.
4. Select OK.
5. Save the settings.
6. Close all Web browsers.
7. Open a new browser.

1. In the Toolbar, select Settings > Preferences > Select Internet Properties > Security tab > Custom Level tab.
2. At Allow Cookies that are stored on your computer, click Enable.
3. At Allow per-session cookies, click Enable.
4. Select OK.
5. Save the settings.
6. Close all Web browsers.
7. Open a new browser.

Modify your security/firewall/anti-virus software settings

Security/firewall/anti-virus software can sometimes affect how browsers handle cookies. Please make sure you have cookies enabled in your software, or add "fwwebb.com" to your "safe list" of sites.

Zone Alarm

1. In Zone Alarm, select Privacy.
2. Under Cookie Control, click Custom
3. In Custom Privacy Settings:
1. Uncheck the box that says "Block session cookies"
2. Uncheck the box that says "Block persistent cookies"
3. Uncheck the box that says "Remove private header information".
4. Uncheck the box that says "Expire Cookies"
4. Click OK.
5. Close all Web browsers.
6. Open a new browser.

Norton Personal Firewall

1. Double click on the Norton Personal Firewall icon in the tray.
2. Click on the Open option in the pop-up menu.
3. Click the Options icon in the Norton SystemWorks menu box.
4. Click on the Personal Firewall option in the Options menu box.
5. Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
6. Make sure you are in the "Web" tab. There may be several domains already listed in this area.
7. Click on the Add Site button at the bottom of the Web defaults window.
8. You will need to enter "fwwebb.com" (without the quotes) as a new default. This should active the default rules section of that window.
9. Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for the fwwebb.com domains.
10. Click OK, then click OK again.
11. Close all Web browsers.
12. Open a new browser.

McAfee Privacy Service

1. Right-click the red "M" icon by your system clock.
2. Click "Privacy Service."
3. Click "Options."
4. The McAfee Privacy Service window appears. Click the "Cookies" tab.
5. Enter each website address from which you would like to allow cookies.
6. Click "Add."
7. Once completed, close the window.
8. Close all Web browsers.
9. Open a new browser.

For specific product information and inquiries please contact one of our many branch locations.

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