Account

Account Creation and Setup

To create an account:

• New Customers:
1. Click here to register
2. Fill in your personal information and click 'Submit.'
3. An email with a temporary password and account number will be sent to you. Use that login information and newly created account number to sign in.
• Existing Customer Account with No Online Access:
1. Click on the 'Register' link on the top right next to the shopping cart and choose existing customer, or click here to request online access.
2. Fill in your personal information and click 'Submit.'
3. An email with a temporary password and account number will be sent to you. Use that login information and newly created account number to sign in.
• Order Confirmation: After placing an order, you will receive a confirmation email with your order details.
• Accepted Payment Methods: We accept major credit/debit cards and other payment methods.

Login and Password Issues

To create an account:

• Forgot Password:
1. Click “Forgot Password”
2. Enter email address.
3. If that email is one we have as a login, you will receive an email with your current password.
• Additional Login Issues:
• Continuing to have issues?
1. Email [email protected]
2. Go to “contact us” on FWWebb.com
• Select - “Website & Account Assistance” in “This inquiry is in regard to” field

Profile Management

• Adding a user to your account:
1. Log in to your account.
2. Select ‘My Account’.
3. Click on ‘User Administration’.
4. Click on ‘Create New User’.
5. Fill out the form with the new user information.
6. Click ‘Submit’
• To update your address:
1. Contact the local branch your account is assigned to.
• Update your email address:
1. Log in to your account.
2. Select ‘My Account’.
3. Click on ‘User Administration’.
4. Click on ‘Create New User’.
5. Fill out the form with an updated email.
6. Click ‘Submit’.
7. Once the new email is added to the customer account, click onto the old email.
8. Scroll to the bottom of the form and click ‘Delete User’.
• Accessing your multiple customer accounts:
1. Hover over your customer account number.
2. Under Tools, click on Account Switcher.
3. Select an account listed in the list.
4. Click Change.
• For additional help with multiple customer accounts, please contact [email protected]
• FAQs
1. Common Questions: Visit our FAQs page for quick answers to common questions about orders, shipping, and returns.

Contact Support

For additional help, please contact our support team:

• Guest Customer Service:
• Email: [email protected]
• Phone: 888-833-8277
• Hours: Monday - Friday, 9:00 AM to 5:00 PM (EST). *Holiday hours may vary.
• Customer Service:
• Email: [email protected]
• Phone: 888-833-8277
• Hours: Monday - Friday, 9:00 AM to 5:00 PM (EST). *Holiday hours may vary.