The Man with the Answers: F.W. Webb’s Jim Cain Lands on Boston Globe’s Front Page

August 7, 2025

When you're faced with the most confounding plumbing questions, you can count on us, and especially on one particularly knowledgeable member of our team in Watertown, MA.

That's where Jim Cain, better known as Caino, deciphers the seemingly unsolvable.

A recent visit to the Watertown counter—Caino’s domain—saw no fewer than six questions resolved in short order, with Caino pointing trade professionals just like you to the right solutions.

But the questions don’t stop at the counter. His teammates say plumbers from the U.K. have emailed Caino, hoping he can solve puzzles stumping everyone else.

Given his renown in the plumbing community, it’s no surprise Caino was recently featured on the front page of The Boston Globe's Sunday edition.

The prime placement came as the result of a glowing recommendation by a longtime customer, who directed a curious reporter to the Watertown counter.

Caino's front-page moment arrived after more than five decades of tracking down the right parts for the most obscure problems.

What keeps him behind the counter after all these years? He'll tell you it's the opportunity to help you that still drives him, day after day.

Needless to say, everyone is thrilled about Caino's recognition. We're glad the rest of the world now knows what we've known for years.

As for addressing those plumbing challenges, stop by our Watertown location. You'll find Caino combing the aisles, browsing the stockroom, or working behind the counter, prepared to track down the answers you need.